Privacy Policy for Sofia's Empanadas

Effective Date: August 17, 2025

At Sofia's Empanadas, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our restaurant, use our website (sofiasempanadas.com), place online orders, or engage with our services. By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, mailing address, and payment information (e.g., credit card details) when you make a reservation, place an online order, or sign up for our loyalty program or newsletter.
Non-Personal Information: Browser type, IP address, device type, and browsing behavior (e.g., pages visited) collected through cookies and analytics tools.
Order Information: Details about your food orders, dietary preferences, or special requests provided during in-person or online transactions.
Feedback: Information you provide through surveys, reviews, or customer service interactions.

2. How We Collect Information

We collect information:

Directly from You: When you place an order, make a reservation, join our loyalty program, or contact us.
Automatically: Through cookies, web beacons, and analytics tools (e.g., Google Analytics) when you visit our website.
From Third Parties: From online ordering platforms, payment processors, or marketing partners, as applicable.

3. How We Use Your Information

We use your information to:

Process and fulfill orders, reservations, and payments.
Communicate with you about your orders, promotions, or updates.
Improve our services, website, and customer experience.
Send marketing emails or newsletters (with your consent, where required).
Comply with legal obligations or resolve disputes.

4. How We Share Your Information

We may share your information with:

Service Providers: Third-party vendors (e.g., payment processors, online ordering platforms, or email marketing services) who assist us in operating our business.
Legal Compliance: When required by law, such as in response to a subpoena or court order.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

We do not sell your personal information to third parties for marketing purposes.

5. Cookies and Tracking

Our website uses cookies to enhance your experience, analyze usage, and deliver personalized content. You can manage cookie preferences through your browser settings. For more details, see our Cookie Policy (if applicable).

6. Your Choices

Opt-Out: You may opt out of marketing emails by clicking the "unsubscribe" link in our emails or contacting us.
Access and Correction: You may request access to or correction of your personal information by contacting us (subject to applicable laws).
Cookies: You can disable cookies in your browser, though this may affect website functionality.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.

8. Children’s Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us to have it removed.

9. International Users

If you are located outside the United States, your information may be processed in the U.S., where data protection laws may differ. By using our services, you consent to this transfer.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised effective date.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: